Legal
Carried is designed to be a private space. Your conversations stay on your device, where you can read them again or delete them. They are never stored on our servers. What also stays on your device is a distilled summary — themes, people, and situations you've mentioned — so the app can get to know you over time. We don't sell your data. We never will.
Carried is built and operated by Intus Logic (a service of MKF Technologies). If you have questions about this policy, email us at hello@getcarried.app.
When you chat with Carried, your messages are sent to Anthropic's Claude API to generate a response. This is how the AI works — your messages leave the device briefly to be processed.
During onboarding, you provide your name, faith tradition, life stage, an optional personal note, and a name for your AI companion. This information is stored locally on your device. It is included as context in each request sent to Anthropic so the AI can speak to you personally. If you choose a focus for your Walk, a short daily reading plan is written for you by the AI and stored on your device with the rest of your profile.
Carried is offered as an auto-renewing subscription with a free trial. All payments are processed by Apple through the App Store. We never see, store, or have access to your payment details — Apple handles all of that.
We use RevenueCat, a subscription management provider, to verify subscription status and manage entitlements. RevenueCat receives a randomly generated anonymous identifier associated with your subscription, the product you purchased, and renewal, cancellation, and billing-problem events from Apple. RevenueCat does not receive your name, email, or any conversation content. Their privacy policy: revenuecat.com/privacy
We may collect anonymous usage data such as number of sessions, session length, approximate message counts, which screens are reached, whether a purchase completes, and how often crisis resources are shown by country. This data helps us understand how the app is being used and improve it. It is never linked to conversation content and does not include anything you said.
If you allow notifications, the app registers an anonymous notification address, a token issued by Apple and delivered through Expo. We store it alongside your random install ID so that Carried can send you the reminders and occasional notes you have allowed. It is not linked to your name or to anything you said. You can turn notifications off at any time in your iPhone settings.
If Apple cannot charge your card at a renewal, we may send one notification telling you that your access stays open while Apple retries, and one reminder the next morning if you have not opened the app. To do this we keep a short record with your install ID, notification address, your companion's name, your plan, and your store country, alongside our anonymous usage records.
We may automatically collect standard technical information: device type, operating system version, app version, and crash reports, to keep the app working properly.
| Data | Purpose |
|---|---|
| Messages (in-session) | Sent to Anthropic's Claude API to generate AI responses |
| Profile + Living Profile summary | Stored on-device to give the AI context about you across sessions |
| Subscription identifier (RevenueCat) | To verify subscription status and unlock premium features |
| Notification address (push token) | To deliver the reminders and notes you have allowed |
| Anonymous usage analytics | To improve the app |
| Website page views (Cloudflare) | To count visits to getcarried.app; no cookies, no cross-site tracking |
| Website advertising data (Meta Pixel) | To measure ad performance; sets cookies and can identify visitors across other sites |
| Crash / technical data | To identify and fix bugs |
We do not use your data for advertising. We do not sell or rent your information to any third party.
Carried offers an auto-renewable subscription. By starting a subscription:
We don't issue refunds directly — refund requests are handled by Apple. You can request a refund at reportaproblem.apple.com.
Your messages are processed by Anthropic's Claude AI. Anthropic has its own privacy practices that govern how they handle API data. You can review them at anthropic.com/legal/privacy. Under Anthropic's standard API terms, your inputs are not used to train their models.
The App Store handles all payments and subscription billing. Apple's privacy policy governs their handling of payment and account data.
We use RevenueCat to verify subscription status. RevenueCat receives anonymous purchase events from Apple. Their privacy policy: revenuecat.com/privacy
Our server functions and anonymous usage records run on Supabase. Your messages pass through it on the way to Anthropic and are not stored there. Their privacy policy: supabase.com/privacy
We use Expo to deliver app updates and notifications. Expo receives your notification address when a notification is sent. Their privacy policy: expo.dev/privacy
Our website uses Cloudflare Web Analytics to count page views. It sets no cookies, does not fingerprint your browser, and does not track you across other websites or across separate visits. It records the page viewed along with general information every browser sends to every website, such as referring page and country. Their privacy policy: cloudflare.com/privacypolicy. To opt out on a particular browser, visit any page on this site with ?notrack at the end of the address.
Our website includes the Meta Pixel, an advertising tracker. Unlike our analytics, it sets cookies, and it can recognize you across other websites that run Meta's tools as well as on Facebook and Instagram. If you have a Meta account, the activity it records may be associated with it. We use it to measure whether our ads lead to visits and downloads, and Meta may also use what it collects for its own advertising purposes under its own policies. Their privacy policy: facebook.com/privacy/policy. You can limit how Meta uses this data in your Meta ad preferences at accountscenter.meta.com/ad_preferences, and you can block the tracker outright with browser-level tracking protection such as Safari's Prevent Cross-Site Tracking, Firefox's Enhanced Tracking Protection, or a content blocker.
Your Living Profile and personal information are stored locally on your device in encrypted storage. They are not synced to any cloud server we operate.
We take reasonable technical measures to protect any data we do hold, but no system is perfectly secure. Please don't use Carried to store highly sensitive information like financial details, passwords, or legal documents.
You can:
When you erase your data in the app, two anonymous identifiers remain on your device: a random install ID used for usage counts, and the anonymous identifier RevenueCat uses to recognise your subscription. Neither contains anything about you or anything you said. Deleting the app removes both.
If you're in the EU, UK, or California, you have additional rights under GDPR, UK GDPR, or CCPA respectively. Contact us to exercise them.
Carried is designed for reflection, growth, and spiritual companionship. It is not a medical device, not a mental health treatment platform, and not a substitute for professional care.
If you're in crisis, please reach out to a real human:
United States: 988 Suicide & Crisis Lifeline, call or text 988. National Domestic Violence Hotline, 1-800-799-7233 or text START to 88788. Crisis Text Line, text HOME to 741741.
United Kingdom and Ireland: Samaritans, call 116 123, free from any phone. In the UK you can also text SHOUT to 85258.
Canada: 9-8-8 Suicide Crisis Helpline, call or text 988.
Australia: Lifeline, call 13 11 14, or text 0477 13 11 14.
New Zealand: free call or text 1737.
Everywhere else: findahelpline.com lists free, confidential crisis lines for every country.
How Carried responds to distress. Every reply from your companion is checked for signs of distress or self-harm. When it detects them, it responds with care, offers the crisis line for your country in the conversation, and does not continue as if nothing was said. Serious signs raise the response further, and the crisis line is repeated. We count how often these responses happen so we can report on them, but the count contains nothing about who you are or what you said. The app cannot replace a therapist, counselor, or emergency services.
Carried is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it promptly.
If we make material changes to this policy, we'll notify you through the app before the changes take effect. Minor clarifications may be made without notice. The "Last Updated" date at the top of this page will always reflect the current version.
Questions, concerns, or requests about your data:
Intus Logic
hello@getcarried.app
Carried is a tool for reflection — we want you to feel safe using it.